What should I do if I have problems?

Error message: “The specified network password is incorrect”

Even though the username and password were entered correctly, the following error message may appear in Windows:

"The network password you entered is incorrect"

In this case, you’ll need to adjust the Windows security settings.

(Windows 7, 8, 8.1, and 10)

Step-by-Step Instructions

1. First, close File Explorer or "This PC."

2. Open the Start menu.

3. Type “Command Prompt” into the search bar.

4. Right-click “Command Prompt” and select “Run as administrator.”

5. Then enter the following command: secpol.msc

6. The Local Security Policy window will open.

Navigate to:

  • Security Settings
  • Local Policies
  • Security Options

7. Open the entry:

  • “Network Security: LAN Manager Authentication Level”

8. Select the following option:

  • “Send LM and NTLM responses (use NTLMv2 session security)”

9. Click OK to confirm.

10. Then try connecting the network drive again.

(Windows 7, 8, 8.1, and 10)

Step-by-Step Instructions

  1.  First, close File Explorer or “This PC.”
     
  2.  Open the Start menu.
     
  3.  Type the following into the search bar: Command
      Prompt
  4.  Right-click “Command Prompt” and select “Run as administrator”
     
  5.  Type the following command: regedit
     
  6.  The Registry Editor will open.

      Navigate to the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
     
  7.  Create a new DWORD value there with the following name: LmCompatibilityLevel
     
  8.  Set the value to: 1
     If the entry already exists, simply change the value to 1.
     
  9.  Then close the Registry Editor.
     
  10.  Then try connecting to the network drive again.